We Are Hiring – Freelance Membership Officer (8 Month Contract)

Freelance Membership Officer Opportunity   

The Exhibitions Group is recruiting a Freelance Membership Officer on an 8-month contract to support our growing membership community, help drive retention and growth, and ensure our members feel informed, valued and connected.

Location: Remote 

Type: 8-month contract of 48 days (6 days a month) @£200 a day. Contract to begin March 2026.  

Total contract fee: £9,600 

Liaison with: Other paid consultants: Executive Director, Administrator, Professional Development Manager and Marketing Consultant as well as Trustees to ensure smooth running of the organisation 

The Exhibitions Group is The Home of Exhibitions. We connect and empower everyone in exhibitions to create relevant, sustainable, diverse and accessible exhibitions.  

We are an Arts Council England – funded sector support organisation and a membership body. We connect and empower everyone in exhibitions through our online exhibitions marketplace, our training and events programme of professional development, fantastic professional resources on our website and research. Members join our community of exhibitions professionals and cultural organisation to unlock access to the best venues, exhibitions and members-only perks such as discounts on training, profile for exhibitions and organisations, and being part of our community.  

Our Strategy is to increase growing our membership, having recently relaunched our membership offer with new categories and introducing individual membership for the first time. This contract will be critical in developing new members and retaining existing ones. It will be the first point of contact for new and existing members and will be responsible for reporting on the health of our membership and ensuring that we are on top of renewals and developing growth of membership.  

The Membership Officer is responsible for all aspects of The Exhibitions Group membership overseeing effective signup and processing of new and renewed memberships, recruitment and retention, meeting revenue targets and reporting. The Exhibitions Group is therefore now looking for a temporary freelance membership manager with experience in:

• Customer service
• Record management
• Financial management
• Monitoring information
• Report submission
• IT systems including CRM Customer Relationship Management systems and web systems such as WordPress and Stripe

We would like the contract to begin by mid-March 2026 and will provide induction with the previous contract holder to familiarise the successful candidate with processes and systems. 

Key services to be provided on a non-exclusive basis are:  

Membership function for The Exhibitions Group

Implement the membership engagement cycle ensuring renewals and engagement including:  

• Responding to enquiries about membership from existing and potential members 
• Membership records management in accordance with relevant legislation (GDPR) and review of renewals and lapsed memberships 
• Supporting Marketing Consultant with information and promotion of new membership categories and identifying opportunities to promote membership 
• Processing membership applications and payments 
• Enabling members to update profiles on the website including exhibition, venue, opportunities and news posts 
• Ensuring reminders for renewals and following up with members 
• Manage membership data in line with data protection and The Exhibitions Group policies 
• Use and, as appropriate manage, IT and systems associated with the role including Microsoft 365 for calendar, emails and shared documents, The Exhibitions Group CRM Customer Relationship Management system (Beacon), WordPress, Memberpress, Xero and Stripe.  
• Co-ordinate, record and enact follow-up actions of the Membership Working Group, (composed of Membership Manager, Marketing Consultant, Executive Director and representative Trustees / Advisory Group members including Co-Chair.) 

Reporting 

• Quarterly reports to Advisory Board and Trustees 
• Providing Executive Director with up-to-date financial information and financial projections 
• Provision of content to general newsletter and special content to Members Newsletter (to be developed) 
• Provide the Administrator with regular carbon impact information as requested
• Ensure regular reports on membership use of data and alignment with appropriate policies (GDPR) 

General 

• Promote The Exhibitions Group membership to colleagues in the museum profession  and to potential funders, sponsors and supporters in line with The Exhibitions Group Strategy 2025-2030 and KPIs. 
• Courteous behaviour to colleagues, potential and actual members and everyone  encountered on The Exhibitions Group business  
• Support The Exhibitions Group’s initiatives to create better access and to create an  anti-ableist environment and service 
• Support The Exhibitions Group’s initiative to reduce our carbon impact and communicate the importance of reducing our environmental impact 
• Contribute to Thursday morning team meetings, Advisory Board and Trustee discussions as appropriate 

Skills and Experience 

We invite you to tell us about how your skills and experience will enable you to fulfil the tasks above within the contract. For example, these skills and experience will be useful in the role:  

• Attention to detail 
• Experience of membership scheme management and / or support 
• Responsive sense of customer care for members 
• Ability to utilise and manage records on a CRM system, ideally familiarity with Beacon 
• Fluent use of Microsoft 365  
• Fluent use of Wordpress and Memberpress 
• Familiarity with accounting and payment systems such as Xero and Stripe  
• Experience presenting reports to governing bodies and/or senior management 
• Knowledge of GDPR and other legislation concerning membership  
• An interest and understanding of the work of museums and exhibitions teams or other cultural exhibitions professionals / allied roles  

Application Process: 

To apply for this consultancy role, please submit a cover letter (2 pages maximum) and your CV to administrator@theexhibitionsgroup.org.uk by 5pm 18 February 2026.

Please include in your cover letter (or email) the following:  

• How you would approach the tasks
• Your relevant experience and skills
• Your preferred start date 

Please contact Reyahn King at director@theexhibitionsgroup.org.uk or Ann Barnes at membership@theexhibitionsgroup.org.uk if you have any queries ahead of application.

Due to the potential volume of applications, only shortlisted candidates will be contacted for further consideration. Shortlisted candidates will be informed by late February for a likely interview date of 4th, 5th or 6th March 2026.