Frequently asked questions

Everyone involved in exhibitions can join our member community.

Members benefit from reduced rates, early bird booking for Exhibitions Connect, and an enhanced portfolio of specialist resources.

We urge everyone who considers our work relevant to them to consider becoming a member. In the case of most membership types, by attending just 2-3 training events you’ve covered the cost of your annual membership in savings.

Go to Become a Member and you can join online.

We have three types of membership: Individual (for individual artists and professionals); Organisation (for not-for-profit organisations); and Corporate (for commercial businesses supplying goods and services for exhibitions; or providing exhibitions on a commercial basis). Within each type, there are different tiers of membership.

Go to Become a Member for more about the types and tiers of membership.

We understand that it may not always be clear which category best suits your needs and circumstances. In this event we are happy to advise you directly – please contact membership@theexhibitionsgroup.org.uk

Yes, absolutely! We have several international members already and we’re constantly welcoming new international members into our network. 

We don’t issue physical membership cards. You will receive a membership number, which you can use online when booking training etc to take advantage of member discounts. 

You can update your information and manage your listings by logging in and going to My Account. Choose the blue Manage Account Settings to update your contact details or the green Manage Profile to update your public website profile. 

You can add or edit exhibitions and venues  by logging in and going to My Account. Choose the orange Manage Exhibitions or Manage Venues buttons. The options available will depend on your membership type. 

Images can be uploaded directly via the listing forms in your account, under the Manage Exhibitions or Manage Venues buttons. We accept most common file types, with a maximum size of 2MB per image. 

Yes. Members can post their opportunities through their dashboard, by logging in and going to My Account. Choose the orange Manage Opportunities button. These will appear on the Opportunities page and a summary and link will be included in the next monthly email newsletter (if it’s still an active opportunity at that point). 

Yes. Much like with opportunities above, members can add news and press releases to The Exhibitions Group website, to appear on the News page. Please use a good quality landscape image and tag these ‘Member News’. A summary and link to your news items will be included in the next monthly email newsletter.

When viewing an exhibition, venue, or supplier listing, you’ll see an option to contact the organiser directly. This feature is only available to logged-in members.

The Members Directory lists all our members. You can search the directory by area of professional interest, area of interest for exhibitions – or just put in a search term of your own. 

If you need to change the username on any of your log-ins, for example if you are leaving your organisation, please contact membership@theexhibitionsgroup.org.uk and we will make this change for you. 

Organisation and Corporate membership types include different user allocations depending on the tier. You can find the best option for your organisation on our Become a Member page.

Organisation and Corporate membership types include different user allocations depending on the tier. You can find the best option for your organisation on our Become a Member page.

Additional user logins are called sub accounts. The main membership contact can manage sub accounts – adding or removing user access – from the blue Manage Sub Accounts button on their dashboard under My Account.

We hope your question might be answered by our FAQs. You can also read our Membership Terms and Conditions for more information about membership.

If you still have a question, please contact our Membership Manager: membership@theexhibitionsgroup.org.uk.

You can cancel your subscription by logging in and going to My Account. Choose the blue Manage Subscription button on your dashboard. 

Yes, you can change your payment settings by logging in and going to My Account. Choose the blue Manage Subscription button on your dashboard. 

You will receive email reminders well in advance of your renewal. If you require a PO number to be included on your invoice, please respond to your renewal reminder with the PO number and we will include this on your renewal invoice. 

Yes, you can pay for your annual membership by card (most major cards accepted), as well as via Apple Pay, Google Wallet, or manual BACS transfer.

Yes. Recurring payments can be set up via your Account Dashboard under Manage Subscription. You can pause or cancel these at any time.

We generally run one per month, covering a range of core topics and occasionally we run sessions with guest speakers from partner organisations.

Some of our online events are open to all and free to attend.

Go to Learning and Events to browse our current active training. Make sure you are on our mailing list for updates on new training and events as we announce them.

Our free webinars are recorded and made available on our website.

Our virtual live trainings are usually recorded and made available to registered participants for 1 – 2 weeks post-training. 

We never make our recordings available for download, nor do we email video files to participants.  There are sometimes exceptions when we are collaborating with an external partner or trainer that means we can’t provide a recording.

Automated closed captions are provided as standard for all webinars and virtual live training.  Live closed captions and/or BSL interpretation can be provided if requested in advance.

For training, we share a PDF of the training slides and copies of training materials one week in advance.

We are learning all the time about evolving best practice in terms of accessibility. If you have specific needs that we may not already cater for, please drop us a message.

We offer an Early Bird booking period and special pricing on our main annual conference, Exhibitions Connect. This is available to members only.

We regularly exhibit, speak at and attend a range of other events, such as the Museum + Heritage Show, the Museums Association Conference, and the AIM Conference. Please say hello to our team if you spot us.