The Exhibitions Group is a registered Charity. We connect and empower everyone in exhibitions to create relevant, sustainable, diverse and accessible exhibitions. 

By buying or renewing membership, you agree to the following terms and conditions:  

1. Membership categories

Membership is available in the following categories: 

Individual Membership 

• Individual 
• Individual Plus 
• Concession 

Organisation Membership 

• Volunteer-led Organisation 
• Small Organisation 
• Medium Organisation 
• Large Organisation 
• Support Organisation 

Corporate Membership 

• Small Corporate 
• Medium Corporate 
• Large Corporate 

The Exhibitions Group reserves the right to amend membership categories from time to time. The Exhibitions Group reserves the right to request additional payment or refund monies should a member hold the wrong membership category. 

 

2. Eligibility

Membership is open to individuals and organisations who support the charitable purpose and objectives of The Exhibitions Group. Applications are subject to approval by the Board of Trustees or their delegated representatives. The Exhibitions Group reserves the right to refuse an application where it considers acceptance would be incompatible with our organisational values, standards and reputation, including incompatibility with our Ethical Income Policy. 

 

3. Our promise to our members

The Exhibitions Group is a charity, and our members are at the heart of what we do. In return for your membership, we commit to: 

• Deliver on what you’ve signed up for. 

We will provide the benefits attached to your membership category clearly, reliably and in good faith, and tell you in good time if anything about them is changing. 

• Be fair and proportionate. 

We will treat volunteer-led, small, medium and large members fairly and appropriately to their size and circumstances, rather than applying a one-size-fits-all approach. 

• Act with transparency. 

We will be open about how membership fees are set and used, publish them clearly, and let you know of any changes in good time before they take effect. 

• Put the sector first.  

We will use membership income responsibly, balancing the financial resilience of the organisation with meaningful impact for the exhibitions sector, in line with our Ethical Income Policy. 

• Shape a genuine community. 

We will create opportunities for members to connect, collaborate and learn from one another, not just consume a service. 

• Champion inclusion and accessibility. 

We will work to ensure our activities, resources and communications are accessible, and that members from all backgrounds feel welcome and valued. 

• Share knowledge generously. 

We will provide guidance, resources and expertise to support your professional practice, and make training and development genuinely useful and relevant. 

• Listen and respond. 

We will welcome feedback, take complaints seriously and handle them fairly under our Complaints Policy, without it automatically affecting your membership status. 

• Be responsible with your data. 

We will handle your personal information responsibly and in line with our Privacy Policy and UK data protection law. 

• Communicate honestly. 

We will let you know in good time about any changes to these terms, to membership categories, or to fees, rather than springing changes on you. 

 

4. Membership period

Membership is valid for a period of 12 months from the date of joining or renewal unless otherwise agreed by The Exhibitions Group. 

Membership benefits cease when membership expires, is cancelled, or is terminated. 

 

5.Membership fees and payment 

Membership fees are determined by the Board of Trustees and published on The Exhibitions Group website. 

Membership will not be activated, renewed or continued until payment has been received in full. 

Membership fees are non-transferable and, except where required by law, non-refundable. 

Members may pay by: 

• Debit or credit card; 
• Invoice (where offered by The Exhibitions Group); or 
• Direct Debit from a UK bank account. 

Where payment is made by debit or credit card through Stripe, the member authorises Stripe to process payments in accordance with Stripe’s terms and conditions. 

If a member has previously chosen a card payment method that includes automatic renewal, Stripe may automatically attempt to collect the renewal fee using the saved payment method. Members remain responsible for cancelling their membership should they no longer wish to renew their membership. Members are responsible for ensuring their payment details are accurate and up to date. 

Overseas payments: Members making payments from outside the United Kingdom are responsible for any bank charges, currency conversion fees or other transaction costs associated with the payment. 

 

6. Member renewals

Membership is valid for 12 months from the date of joining or renewal.  

The Exhibitions Group will normally send renewal reminders before a membership is due to expire. However, members are responsible for ensuring that membership is renewed on time.  

Where a recurring card payment or Direct Debit collection fails, The Exhibitions Group may contact the member to arrange alternative payment. Membership benefits may be suspended until any outstanding fees have been paid. 

The Exhibitions Group reserves the right to suspend or terminate membership where fees remain unpaid. 

 

7. Membership benefits

Subject to membership category, benefits may include: 

• Access to member-only resources 
• Access to networking opportunities 
• Access to exhibitions, venue and supplier directories 
• Discounted rates for learning events and professional development activities 
• Opportunities to promote exhibitions, projects and services 
• Voting rights where applicable under the Constitution 
• Receipt of member communications and updates 

 

8. Member responsibilities

Members agree to: 

• Support the charitable objectives of The Exhibitions Group through active participation, wherever possible, as well as good faith support, including attending meetings, events and consultations, and engaging with the wider membership community. 
• Act in good faith, in ways that further the purposes of The Exhibitions Group. 
• Uphold the reputation and values of The Exhibitions Group. 
• Behave professionally and respectfully when participating in The Exhibitions Group activities. 
• Comply with The Exhibitions Group Standards for Good Practice and other published policies. 
• Provide accurate membership information and keep contact details up to date. 

 

9. Code of conduct

Members must not: 

• Harass, bully, intimidate or discriminate against others. 
• Engage in unlawful conduct during The Exhibitions Group activities. 
• Misrepresent themselves as acting on behalf of The Exhibitions Group without authorisation. 
• Use The Exhibitions Group platforms for inappropriate, offensive or commercial activities unrelated to The Exhibitions Group’s objectives. 
• Bring The Exhibitions Group into disrepute. 

The Exhibitions Group is committed to equality, diversity, inclusion and accessibility, and expects members to support these principles. 

 

10. Website and member portal

Where members are provided with online accounts: 

• Membership benefits are solely for the person to whom the account is registered and login details must not be shared with third parties. 
• Members are responsible for activity carried out under their account. 
• Information obtained through member directories must be used responsibly and in accordance with applicable data protection legislation. 
• The website and its content is copyright of The Exhibitions Group – © The Exhibitions Group. All rights reserved. It must not be republished without permission. 

 

11. Learning and events

Registration for events, training sessions and conferences may be subject to additional terms and conditions. 

Member discounts may not be available for all activities. 

Spaces at events are subject to availability. 

Cancellation arrangements will be published for each event where applicable. 

 

12. Privacy and data protection

The Exhibitions Group will process personal information in accordance with its Privacy Policy and applicable data protection legislation. 

By becoming a member, you consent to The Exhibitions Group holding and processing your personal information for the administration of your membership and the delivery of The Exhibitions Group services. 

Members may update their communication preferences at any time. 

 

13. Intellectual property

Unless otherwise stated, resources, guidance documents, templates, publications, website content, and learning materials produced by The Exhibitions Group remain the intellectual property of The Exhibitions Group or its licensors. 

Use by members is permitted for their own professional purposes but materials may not be reproduced, distributed or commercially exploited without permission. 

 

14. Cancellation and resignation 

Members may resign their membership at any time by notifying The Exhibition Group’s Membership Manager by email: membership@theexbibitionsgroup.org.uk. 

Subject to any statutory right to cancel, your Membership Fee is non-refundable once payment has been received by The Exhibitions Group.   

Where membership is being paid by Direct Debit and a payment is cancelled or fails, any outstanding fees owed to The Exhibitions Group will become immediately due. The Exhibitions Group reserves the right to suspend membership benefits until the balance has been settled. 

 

15. Suspension and termination

Membership may be terminated: 

• Upon resignation by the member. 
• Where membership fees remain unpaid. 
• Where the member ceases to be eligible. 
• Where the Board of Trustees determines that termination is in the best interests of The Exhibitions Group, including but not limited to in accordance with our Ethical Income Policy. 

 

16. Complaints

Members may submit complaints in accordance with The Exhibitions Group’s Complaints Policy. The existence of a complaint does not automatically affect membership status. 

 

17. Additional information

The Exhibitions Group reserves the right to change these terms and conditions at any time.  

More information about Membership can be found on our FAQ page. 

 

Please refer to our privacy policy for details on how we handle your data.